Amazon has
always been characterized by being a responsible company with its customers and
suppliers, so it is placed in one of the best positions worldwide, in the
electronic commerce sector. They always have the best products, with very
competitive prices and with a guarantee of prompt delivery, and a reliable
return in case your products do not meet your
expectations.

Since the
most important thing is that you get a good image of Amazon even if you do not
end up spending your money there, maybe sooner or later you need to buy
something through this means, besides the grudge towards a company is the worst
thing that can happen to you, it triggers bad comments, criticism and possible
mistrust of the rest of the people in the brand, so the multinational company
of Jeff Bezos does not risk this event, and always offer optimal and very
simple conditions to returning any product that has not met your needs.
If you
received a product, and it is not what you expected, or maybe you ordered
something by accident on Amazon, and you want to return it, you arrived at the
indicated place, here we will explain: How to return this product and receive a
refund of your money or a change of it .
Step by step to return a product on
Amazon
If you
realized that what has just arrived at your home was not what you were thinking
would come, do not worry, the e-Commerce platform which is the most demanded in the world, has a very
efficient return service, so that, depending on the seller and the options of
guarantee, you can recover the totality of your investment or a part of the
money that you paid.
To be able
to return any product in Amazon, you must consider that the return period in
this company is 30 days, from its reception, so that you will not be able to
apply if it has passed more than this time.
Remember
that it is very important that you are totally convinced that the product is
not what you needed, value what you really expected to have and if you really do not want it anymore, and you are convinced that it is something
you do not want and will not serve for the intended purpose , it's time to
start the return process.
To start the
process, you must open your browser, enter the Amazon website. Then you have to
access with your account and password to the platform, and you must go to the
section that says My orders. It is in this part where you will find the order
in which the article you want to return is located; they will be organized
chronologically so it will not be difficult to locate it, once selected click
on where it says Return or replace products, which will take you to another
window.
In the next
window, select in the drop-down icon, the reason that led you to want to return
the article, write a comment in the text area. This is optional, but relevant
in many cases to be more specific in the failure of the product, then click on
where it says Continue.
Depends on
what is the reason for your return previously selected, on the next screen you
can claim a change in the item, whether size, color, or function, what you have
to do is send the product again, and after a short time you will be informed ,
you will receive the new product, waiting for your total satisfaction,
otherwise you can return to make the change or return, do not be afraid to lose
the opportunity to claim what belongs to you by right.
Amazon's
obligation is to send you what you are buying, any error in this aspect, it is
up to the company, and it exempts you from responsibilities, so do not worry
you can return any product as many times as necessary until your satisfaction
is complete. If you no
longer want to purchase about the said article, which has arrived, or you
simply regret buying it, you can also claim the full refund of your money.
Select the option you need and click on Continue.
You must
bear in mind that in the event that the item has not been sold by Amazon, but
that you purchased it from a different store and sent by Amazon, it is possible
that your refund request has to be approved by the seller, so the process does
not rest with Amazon and only has to wait for approval to get your refund or
re-submission.
How to return an Amazon gift
For those
who desire to know how to return an
Amazon gift, the first thing is to access the Online Returns Center on the
Amazon website and click on the Return a gift option. It is necessary that the
person who has given you the gift will provide you with the order number,
consisting of 17 digits. For example: 123-1234567-1234567 (with the dashes). It
is located on the left side of the receipt, but if you cannot see it, it is
also possible to contact Amazon to guide you through the steps on how to return an Amazon gift.
Once entered
in the corresponding field, click on Continue. Then you have to select the
products and the quantity, as well as the reason and the method of return that
you prefer. By proceeding with this, a return label is generated to print. In
case you do not have a printer, it is possible to do it later through a link
that is sent to the email.
After that,
just enter the return authorization in the package and paste the shipping label
on the outside. It is preferable to use the box or the manufacturer's
packaging, in case you keep it. If the return criteria are met, Amazon issues a
gift voucher to the account.
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