Wi-Fi is the use of radio waves to provide fast internet and network connections via wireless technology. It is preferred by most people because of its ability to provide service from a wide range of positions. In order to have access to a Wi-Fi internet service, your device must have a Wi-Fi compatible device, have an active subscription for the service provider (if it's not free), SSID and password, and you must be located at the hotspot of the service. The hotspot is the area within which you can access the Wi-Fi connection.

Optimum Wi-Fi is one of the most popular Wi-Fi service in some parts of the US. It has more than 2 million public hotspots spread across the country.
Optimum WI-FI Not Working
Optimum Wi-Fi is also available for your personal or organizational use. Most Optimum subscriptions come with a router provided by the company. This is used for connecting your devices to a wireless network. You can use this in your office or at home.

You are probably reading this because you're having issues connecting to your Optimum Wi-Fi. Let's see some problems you could be having, what caused them and how you can solve them. We are going to assume you're using a private Wi-Fi.

Read Also: Optimum Router Lights Meaning

Device Not Detecting The Wi-Fi: This means that you have an enabled Wi-Fi compatible device but your device is not detecting the Wi-Fi signal. This could be because of poor signal or you're not located in the hotspot of the signal.  If these are not the case, try turning off your router. You can also turn off your Wi-Fi and try again. If these steps do not work, check if your device is properly configured to receive Wi-Fi signals. This will usually be found in the network settings.

The Wi-Fi signal could also be blocked by interference from other networks. Moving your router to another location may help resolve this problem. You could also change the router channel to a less crowded one.

Another reason why your device may not see the Wi-Fi signal is because it's hidden. Hidden Wi-Fi helps to keep the network safe from hackers and other malicious activities. You can find out if this is the case with your Optimum Wi-Fi and fix it.

Go to the network setting of your device and create a new network through the Wi-Fi settings. Enter the SSID and password of the network. Save the network connection. This will allow your device to exclusively detect the Wi-Fi next time you want to connect.

If these steps do not work, contact your service provider or your installation technician.

Wi-Fi Detected But Can't Connect: You could see the network name on your device but still have difficulty connecting. Again, we assume the basic requirements have been met. You have the SSID and password, and have an active subscription. You have logged in but the pages are not opening. Once again, this could be as a result of poor network.

Try moving your device or the position of your router. It's not rare to have poorer Wi-Fi signals in some parts of the room than others. Searching for the signal from different positions in the room may produce a desirable result. The position of the router can affect the Wi-Fi signal. The router is best placed as high as possible. Your router should not be placed near electronic appliances which emit electromagnetic waves (such as TV, radio devices, microwave oven, telephone lines and even the infrared from a hot iron). They can interfere with the Wi-Fi signal. This could weaken the strength of the signal. Obviously, the router should be placed in open places where their signals will not be blocked by obstacles. Try moving your device closer to the router and see if there are changes. If the router has an extensible antenna, try extending it as much as possible.

Find out if another device is able to log in with the network. If it connects, check your device's Wi-Fi settings. If it's enabled, try instructing your device to 'forget' the Optimum Wi-Fi signal. You can also try turning off the Wi-Fi of your device and turning it back on after a few moments. You can also change the settings from the 5GHz channel to the 2.4 GHz channel through the Optimum website.

If the other device does not connect, ensure that the wireless network of your router is enabled. The blue light indicator for the wireless network will be glowing a steady blue if it's enabled. If it's already enabled and it still doesn't connect, turn off your router and modem and reboot the system. You can also reboot your phone or PC.

Try connecting to the network name again. If it still fails and you're having an ethernet connected computer, use it to attempt connecting to the signal. If it connects, check the connections between the modem and router. An indicator light on the router tells you if the connection is good.

At this point, it could be that the wireless broadcasting setting of your router is turned off. Log in on the Optimum website, click on the 'Advanced Settings' and activate the wireless broadcasting setting. After doing this, you may have to reboot the router for the new setting to take effect.

If connecting directly through the ethernet connection fails, the problem could be the modem itself. Ensure it's turned on and properly configured by visiting the Optimum website to find the configuration settings for the modem. Unplugging the modem for a few moments and rebooting it may help. You can also contact Optimum on website for more information.