Can I get another Jio SIM with same number?

You will have to submit address proof, ID proof and passport photographs to complete the porting process. You will then get a Reliance Jio sim card and once activated, you will still have the same phone number as your previous carrier.

How can I retrieve my Jio SIM with same number?

Please call on the toll-free JioCare helpline at 199 (from your Jio SIM) or 1800 88 99999 (from any other number) They we will block your SIM from misuse. You can also mail us at Once the SIM is blocked, you can visit your nearest Jio store to get a replacement for your Jio SIM.

How long does it take to activate Jio duplicate SIM?

The SIM will get activated within 1 or 2 hours. In some cases, it was noted that the activation process takes about 4 to 5 hours. So, you must remain patient until your SIM gets activated. When you want to enable the data services, you need to dial 1800-890-1977.

Get Back Your Jio Sim Card With Same Number

What happens if I suspend Jio SIM?

Once you have suspended your sim card, the website would give you the option to resume. Only after suspending your Jio sim card, you will be able to resume the service.

How can I talk to Jio customer care?

To register any complaint, you can call us on our Customer Care Number 198 (toll free). If you are calling from other numbers you can reach JioCare on 1800 889 9999.

Does Jio SIM deactivated if I don't recharge?

If you do not recharge after the validity of your existing recharge is over, you will not be able to receive incoming calls and messages. If you do not do any recharge in 90 days, your number might get disconnected. Was this helpful for you? Thanks for your feedback!

How do you check if Jio SIM is deactivated?

For any queries, call 1800-890-1977. But remember, the staff can only inform you whether your ID proof is invalid, no matching Aadhar card, etc. You still need to visit the Jio store to check the activation status.

Does Jio SIM deactivated if I don't recharge?

If you do not recharge after the validity of your existing recharge is over, you will not be able to receive incoming calls and messages. If you do not do any recharge in 90 days, your number might get disconnected. 

How do you check Jio SIM is active or not?

Sign in to MyJio. Select the 'View details' option on the home page. If you are a Prepaid customer, you can view your active plans with your balance details & validity as well as your Queued Plans details. If you are a Postpaid customer, you can view details of your current plan.

Can I recharge Jio only for calling?

To get jio only calling recharge done, the user has to put in the Jio mobile number they want to carry out the recharge for, select one between prepaid and postpaid, select Jio mobile operator and the circle to which the user belongs. Now the user has to select the Local Call plan or enter the recharge amount manualy.

When my Jio recharge will expire?

Sign in to MyJio. Tap on 'View details' on the homepage to view recharged plan details. All your active and upcoming plans will be displayed along with validity.

Why is my Jio SIM not working?

If the phone does not have a set APN, then you can change the settings for Jio. For this, navigate to settings–mobile networks—Access Point names and set APN- jionet.

How do we activate your Jio SIM after 1 year?

Please call 1977 from your Jio SIM to complete the tele-verification process. If you wish to activate only Data services, dial 1800-890-1977 from any number. You can tele-verify your number using one of the following options: Enter 5 Digit PIN received on your alternate number OR.

Can Jio call without Internet?

You will be able to make or receive voice calls, video calls and also send or receive SMS even if data is switched off on your Jio SIM being used in a VOLTE phone.

What if I recharge MyJio twice?

Yes, you can make multiple recharge of the existing plan. All such recharges will be queued in your account in the same sequence in which they are recharged. These recharges will appear as “Upcoming Plan” under “My Plans” section of your “My Jio App”.

Can I get a replacement SIM card with the same number?

Whether you're buying a new phone, switching mobile service providers, or replacing a damaged SIM chip, you might wonder if you can get a new SIM card with the same number. You can get a new SIM card and keep the same number. Your telephone number is associated with a replaceable Subscriber Identification Module.

Will I lose everything if I get a new SIM card?

Please be assured that you won't lose any data stored or apps installed on your device if you change your SIM card. The SIM card only contains your phone information and your contacts.

What happens when you replace SIM?

When you remove your SIM card from your phone and replace it with another card, you lose access to any information on the original card. This information is still stored on the old card, so any phone numbers, addresses or text messages that you lose are available if you insert the old card into the device.

How do I change my Jio number to another Jio?

  • Login to MyJio app.
  • Go to Menu and select 'Settings' option.
  • Tap on 'Account settings' and select 'Alternate contact home' to update your alternate number.

How can I unblock my Jio Sim online?

You can unblock your Jio SIM without having to get a new SIM. You can call Jio's customer care at 199 to unblock your Jio SIM. You will be asked to provide some information such as your name, date of birth and father's name to unblock your card. Login with your credentials on the Jio website.

How do I complain to bad Jio network?

Call on Reliance Jio complaint number– First, you can call on Jio's toll-free helpline number – 198 to lodge your complaint. Second, call on 1860-893-3333 to speak with Jio's customer care center. These services are available 24*7, every day of the year.

How to Reactivate your Deactivated Jio Number?

  • Try to request re-activation via Jio customer care.
  • Visit nearest Jio store and submit reactivation request.
  • Provide Address and Photo Id proofs.
  • You may receive a confirmation call and then your number will be re-activated.

I want to port in my number to Jio. What should I do?

  • To port in, SMS PORT <10-digit mobile number> to 1900 from your existing number which needs to be ported to Jio.
  • You will get an SMS that will contain the UPC code and its expiry date.
  • Walk in to nearest Jio Store or Jio Retailer with the UPC (Unique porting code)

How to activate your Jio SIM (voice + data)?

  • Using the phone that has your Jio SIM, call 1977.
  • You will be asked to enter a five-digit T-PIN (Tele-verification PIN) to complete the tele-verification process. ...
  • In case you didn't receive a T-PIN on your alternate number, call 1977 or 1800-890-1977 to resend T-PIN.

Does Jio SIM expire?

As long as your Jio SIM come in contact with the network, your Jio number will never get out of service or Jio number will get expired and given for another customer. This will only occurs when you no longer inserted the Jio SIM on your mobile and there is no registered on Jio network for long term.

How can I check my Jio data balance without an app? 

There are two ways to check your Jio main balance. You can dial *333# from your phone and the main balance will be displayed on the mobile screen. Alternatively, you can send a text message MBAL to 55333 (zero charges) to get your balance details through SMS.